Coronavirus Pandemic Update

SHIPPING

VVS Jewelry sources from many artists and manufacturers locally and worldwide, therefore shipping time will vary depending on what you order and where you live.

Due to high demand, please allow 3 - 5 days to process your order and 2 - 3 weeks for delivery.  A tracking number will be provided once your order ships out from the warehouse.

For International orders, please allow 4 - 7 weeks for delivery. You may or may not receive a tracking number, but please rest assured that your order is on its way.

Sometimes there will be delays due to production, port issues, logistics holdups and other external factors. Although these external factors are outside our control, its completely normal and should not be a cause for concern if your order is late.

An order may be cancelled within 24hrs or if it's not yet endorsed to the processing facility, however once your order processed & ships out, we cannot refund your order under any circumstances.

If you do not receive your order in about 8 weeks, please contact us at sales@vvsjewelry.com to reship your package. 

** Please note if we do not hear from you after 8 weeks and your order still has not arrived, we will assume you received your order and will not be able to assist you any further. It is therefore important to contact us within 8 weeks if your order is missing or late. **

EXPRESS SHIPPING

Express orders are delivered using the fastest available method.

WRONG ADDRESS

In the event you enter the wrong shipping address and your package ships out, we cannot change the address while its in transit and USPS or Fedex may not be able to deliver your order. If that happens, they will either send the package back to the warehouse or discard your entire order.

If you provide the wrong address upon checkout and do not update your order before it ships, unfortunately your order cannot be refunded because we shipped exactly what you ordered to the address you provided.

CANCELLATIONS

Orders may be cancelled within 24 hours. Please note that all cancellations received after 24 hours are subject to a 30% restock fee. We charge a fee because we have to physically open your package and place your jewelry back into inventory. Once your order has been processed, it can no longer be cancelled.

Custom orders

Customized items, such as the Bubble name chain or any name and photo pendant cannot be cancelled during production.

Once your order ships out we cannot cancel or refund. 

RETURNS

Our return policy only covers missing, damaged or wrong delivered items. If a product is exactly as described, then we do not accept returns.

We do not under no circumstances accept remorse returns. 

Lost or Missing Orders

Please note we are not liable for lost or missing orders after carrier confirms successful delivery. If your tracking number shows its delivered on the shipper's website, whether its USPS or Royal Mail, 99% of the time the package is there and all you would have to do is search for the package - maybe its in the wrong mailbox or maybe someone picked it up for you. 

If in any event that you cannot find the item that was successfully delivered as per USPS or Royal Mail tracker, we can provide a courtesy discount to reship your order. Please contact support for details.

If you choose not to pay for your order again, unfortunately your order cannot be refunded because we shipped exactly what you ordered to the address you provided and the shipping company or tracker confirms the delivery of the items.

We would only reship or refund if the package is lost during transit. Also please note, once your order ships out we cannot cancel or refund.