Shipping & Returns
Coronavirus Pandemic Update
VVS Jewelry sources from many artists and manufacturers locally and worldwide, therefore shipping time will vary depending on what you order and where you live.
Due to high demand, please allow 3 - 5 business days to process your order and 2 - 3 weeks for delivery. A tracking number will be provided once your order ships out from the warehouse. Processing time could take longer depending on order volume.
For International orders, please allow 4 - 7 weeks for delivery. You may or may not receive a tracking number, but please rest assured that your order is on its way.
Sometimes there will be delays due to production, port issues, logistics holdups and other external factors. Although these external factors are outside our control, its completely normal and should not be a cause for concern if your order is late.
An order may be cancelled within 24hrs or if it's not yet endorsed to the processing facility, however once your order processed & ships out, we cannot refund your order under any circumstances.
If you do not receive your order in about 8 weeks, please contact us at email@example.com to reship your package.
** Please note if we do not hear from you after 8 weeks and your order still has not arrived, we will assume you received your order and will not be able to assist you any further. It is therefore important to contact us within 8 weeks if your order is missing or late. **
Express orders are delivered using the fastest available method.
In the event you enter the wrong shipping address and your package ships out, we cannot change the address while its in transit and USPS or Fedex may not be able to deliver your order. If that happens, they will either send the package back to the warehouse or discard your entire order.
If you provide the wrong address upon checkout and do not update your order before it ships, unfortunately your order cannot be refunded because we shipped exactly what you ordered to the address you provided.
Orders may be cancelled within 24 hours. No cancellations if your order has processed and shipped after 24 hours. In some circumstances we may be able to cancel your order and retrieve it from the shipper, however we will have to charge a 30% restock fee. We charge a fee because we have to request a package return, open your package and place the jewelry back into inventory. Once your order has been processed, it can no longer be cancelled.
Customized items, such as the Bubble name chain or any name and photo pendant cannot be cancelled during production.
Once your order ships out we cannot cancel or refund.
Our return policy only covers missing, damaged or wrong delivered items. If a product is exactly as described, then we do not accept returns.
We do not under no circumstances accept remorse returns.
Lost or Missing Orders
Please note we are not liable for lost or missing orders after carrier confirms successful delivery. If your tracking number shows its delivered on the shipper's website, whether its USPS or Royal Mail, 99% of the time the package is there and all you would have to do is search for the package - maybe its in the wrong mailbox or maybe someone picked it up for you.
If in any event that you cannot find the item that was successfully delivered as per USPS or Royal Mail tracker, we can provide a courtesy discount to reship your order. Please contact support for details.
If you choose not to pay for your order again, unfortunately your order cannot be refunded because we shipped exactly what you ordered to the address you provided and the shipping company or tracker confirms the delivery of the items.
We would only reship or refund if the package is lost during transit. Also please note, once your order ships out we cannot cancel or refund.
We therefore advise adding $5 package insurance to your order to fully insure your package in the event it is lost, missing or stolen after delivery. (by default, we are responsible for your package before and during transit. After its delivered its your responsibility).
In the event your package is stolen, we will require a Police Report before reshipping your order.
Please also note package insurance does not cover wrong addresses. Please ensure you provide the correct address during checkout. We can also update your shipping address as long as you contact us before we ship out your package. If your package has already shipped out, the address cannot be updated.